FREQUENTLY ASKED QUESTIONS
1. What is the “Tim Tam 3 Wishes” Promotion?
During the promotional period, Tim Tam are giving consumers the chance to win 1 of 3 wishes worth $100,000 (referred to as the “Wish Component”) or a $100 Visa Gift card hourly (referred to as the “Daily Prize Component”).
2. When will “Tim Tam 3 Wishes” Promotion commence?
The Promotion will open at 12:00am AEST on 27/05/2019 in both Australia & New Zealand
3. When will “Tim Tam 3 Wishes” Promotion close?
The Promotion will end at 11:59pm AEST on 19/07/2019 in both Australia & New Zealand.
4. What are the requirements to enter the “Tim Tam 3 Wishes” Promotion?
Purchase a specially marked packs of Arnott’s Tim Tam product in Australia or New Zealand from any stockist of Arnott’s Tim Tam biscuits (including online) between the 27th May – 19th July and keep your itemised purchase receipt.
5. What are the participating products?
Specially marked packs of Arnott’s Tim Tam include: o Original 200g o Classic Dark 200g o White 165g o Chewy Caramel 175g o Double Coat 200g
Specially marked packs will be available from 27th May – 19th July whilst stocks last and subject to individual store availability. Note only specially marked packs are valid for entry purposes.
6. Where will the competition run?
The promotion will run anywhere that specially marked Qualifying Purchase products are sold in Australia & New Zealand (including online).
7. Who can enter the Promotion?
Australian and New Zealand residents who are aged 18 or over who buy a specially marked pack during the promotional period and can provide a receipt as proof of purchase.
8. How can I win?
Entrants can win one of two ways.
Wish Component: By finding one of the three (3) Golden Tim Tam packs, each pack containing a golden lamp inside including completing the requisite information to satisfy entry.
Daily Prize Component: By entering online at www.timtam3wishes.com and submitting a completed entry form.
9. How do I enter the promotion?
Purchase a participating product during the promotional period.
To enter the Wish Component: a) There will be a total of three (3) specially marked packs of Tim Tam that will contain a winner ticket inside the pack. Individuals that find a Golden Tim Tam Pack during the Promotional Period, will each win the Wish Prize. b) Individuals must retain the golden ticket inside their Golden Tim Tam Pack and follow the instructions provided to claim their prize, this will include sending the golden ticket and receipt to the Promoter for verification.
To enter the Daily Prize Component: a) Visit www.timtam3wishes.com and follow the prompts on the entry page & submit the fully completed entry form. b) There will be one (1) draw for each hour between 12:00am AEST and 11:59pm AEST on each day of the Promotional Period. c) Each Hourly Draw will draw one (1) Hourly Winner from all entrants received (from either Australia and New Zealand) within that hour to which the Hourly Draw relates. d) Make sure you keep your itemised purchase receipt! We will need this to validate your claim. e) Each entry submits you into the draw FOR THAT HOUR ONLY. Each pack can only be entered once. You can enter up to 3 times a day with 3 separate Tim Tam packs purchased during the promotional period.
10. How can I find one of the 3 Golden Tim Tam packs?
Each Golden Tim Tam pack will be secretly randomly seeded by the Promoter. Buy any specially marked packs for a chance to find a Golden Tim Tam pack.
11. How will I know if I am a winner?
Wish Component: You are a provisional winner if you find a Golden Tim Tam Pack. Simply follow the instructions inside to redeem your prize.
Daily Prize Component: Within 48 business hours, if you have been drawn as a winner of the Daily Prize Component you will receive an email advising you that you are a provisional winner. You will need to follow the steps outlined in the email to validate your prize (including uploading your itemised purchase receipt). Once verified, you will receive your $100 Visa card within 20 business days at your nominated postal address.
12. How many times can I enter?
Multiple entries permitted, subject to the following: a) only one (1) entry is permitted per Eligible Product purchased; b) each entry must be submitted separately and in accordance with entry requirements; an c) a maximum of three (3) entries per person per day is permitted.
13. When will winners be announced?
Winners of a Wish Prize will be announced online at www.timtam3wishes.com on 15/11/2019 for 28-days. And all Daily Prize Winners names will be published online at www.timtam3wishes.com on 16/08/2019 for 28 days. For avoidance of doubt, only validated winners’ names will be published.
14. Who do I contact if I have more questions?
If you still have a question or need some help please click here to contact us.
15. What prizes are available?
There are two types of prizes available to be won.
Wish Component: There will be a total of three (3) specially marked packs of Golden Tim Tams that will contain a golden lamp inside the pack. Each wish prize consists of up to $100,000 towards fulfilling the winner’s wish or wishes. The Wish Prize amount will correspond to the local currency of the winner’s country of residence (AUD/NZD). The Promoter will work together with each winner to organise fulfilment of the winner’s wish or wishes. See terms and conditions for more information.
Daily Prize Component: There will be twenty-four (24) $100 x physical Visa cards available to be won each day of the Promotional Period, and a total of one thousand, two hundred and ninety-six (1,296) Visa cards to be won in total. For avoidance of doubt, entries received that are not deemed an Hourly Winner of that Hourly Draw will not be entered into future Hourly Draws but all entries will be entered into the second chance draw.
16. How long do I have to redeem my prize?
Wish Component: Wish prizes must be fully redeemed by the 18th October 2020.
Daily Prize Component: The prepaid Visa gift card must be activated within the date specified on the letter you receive with your gift card. To activate the gift card, you must go online to www.activateacard.com.au and enter in the card details. Once activated, funds are available by 12:00pm AEST the following business day.
17. If I win one of the 3 Wish Prizes, can I take it as $100,000 cash?
Yes, you can.
18. Are the Visa gift cards accepted everywhere?
Visa gift cards are valid until the expiry date shown on the front of the card and can be used for purchasing goods and services where ever Visa Prepaid cards are accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions). The Card is not a credit card and nor is it linked to a deposit account with us. Some merchants may choose not to accept Visa Prepaid cards.
The Card cannot be used to make transactions that exceed the available balance. For such a transaction you need to pay the difference by another method if the merchant agrees.
19. Can I load more funds onto my Visa gift card?
The Card is not reloadable. It is valid until the expiry date shown on the front of the Card and cannot be used after expiry. At expiry, the remaining available balance will be forfeited. We will not give you any notice before this happens.
20. Are there any transaction or monthly fees associated with the Visa gift cards?
A 2.99% foreign exchange conversion fee applies to transactions in any currency other than Australian dollars and is calculated on the Australian dollar transaction amount. This will be included in the total transaction amount debited to the Card. Due to this foreign exchange fee, all New Zealand winners will receive a Visa gift card with a pre-loaded value of NZD $103.